Zero Percent India’s marketing and customer register contain information about our customers’ contact persons. The data collected in the register consists of the contact information submitted by the customers or contact persons themselves and user data collected automatically. The processing of data is based on consent or on our legitimate interests related to a customer relationship or potential customer relationship. The data is used for the delivery of products and services, managing of customer relationships, and advertising and marketing for businesses and other entities. Based on his or her job duties, direct marketing targeted to his or her employer may be sent to the data subject, unless the data subject has prohibited it. Personal data will not be disclosed to third parties, but it may be transferred to trusted service providers for processing.
23, Arcade, World Trade Centre, Cuffe Parade
Mumbai, 400005, Maharashtra, India
1. The data we collect about you
We may collect information about you when you order our products, visit our website or office or otherwise interact with our staff. We may also obtain contact information through various event organizers and corporate websites. We do not collect sensitive information about you. The data we collect can be divided into two categories based on the data source: (a) the information provided by you or your employer, and (b) the information we collect automatically. We may combine and mix the information that we collect automatically with the information that you provide.
Information provided by you
We may collect job-related personal data that you provide, such as your name, phone number, email address, employer and job title. In order to manage customer relationships, we may collect information about the nature of the job, line of business and country. We may also collect other information provided by you. Additionally, we keep track of whether you have consented direct marketing through the electronic means referred to in the legislation or whether you have prohibited direct marketing.
Information collected automatically
2. For what purposes do we use your personal data?
We use your personal data for managing customer relationship, communicating with you, processing orders, delivering products and services, analytical and statistical purposes, as well as for targeted advertising and marketing.
We use the information we collect in various ways, including to:
— Provide, operate, and maintain our website
— Improve, personalize, and expand our website
— Understand and analyze how you use our website
— Develop new products, services, features, and functionality
— Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
— Send you emails
— Find and prevent fraud
The processing of personal data is primarily based on Zero Percent India’s customer relationship with the company or other organization with which you work and our legitimate interest in managing customer relationships and targeting our marketing. We may process your information also based on your consent.
3. Who processes your personal data?
Your personal data is processed by employees of Zero Percent India whose duties are related with marketing, sales, installation or administration. Our staff is trained in safe data processing and each group of employees processes data only to the extent which is necessary to carry out their respective duties.
We may transfer your personal data to be processed by external trusted service providers too. Such service providers provide us services such as data processing and other information technology services, campaign and analytics services as well as opinion poll and market research services. We do not allow the service providers to use or transfer your personal data for any purpose other than to provide services on our behalf. We have binding data processing agreements with all our service providers to ensure that the requirements of the EU General Data Protection Regulation and other applicable laws are taken into account
4. Will your personal data be transferred outside the EU or EEA?
Your personal data will be processed mainly within the European Union. In data and project management, however, we also use the services of US-based Box, Inc. and Trello, Inc. and, in that case, your personal data will be transferred outside the European Union. To secure and protect your privacy and your rights, Box and Trello have applied for the EU–US Privacy Shield Certification and are committed to comply with the EU General Data Protection Regulation. For more information about EU-US Privacy Shield Framework, please see:https://www.privacyshield.gov/Program-Overview
5. Will your personal data be disclosed to third parties?
If, for strategic or other business reasons, we decide to sell or transfer our business in whole or in part, we may, as part of such sale or transfer, pass on data that we have collected and maintained, including customer information containing your personal data, to anyone who is a party to the sale or transfer of the business.
Additionally, we may disclose your personal data if we consider it necessary because of an applicable law, regulation or an authority’s request.
6. How we ensure the security of data processing?
We keep your data in electronic records and have taken appropriate steps to safeguard your personal data. The personal data is protected against unauthorized access and accidental or unlawful destruction, alteration, disclosure, transfer or other illegal processing. Access to the data and editing and any processing of the data requires user authentication and a secure connection. The access to the data records is only allowed for designated persons who are responsible for system administration or customer relations management.
7. For how long your personal data will be stored?
8. What rights do you have?
You have the right to access your data, the right to demand that inaccurate information be rectified, erased or completed. You have the right to rely on any of your rights established by data protection legislation, such as the right to restrict or object processing, as well as the right to transmit the data from one system to another. In order to ensure reliable identification, we may in certain cases require that the requests concerning the use of your rights need to be presented personally at our office or in a letter with signed personally by you including identification details. We will respond to your requests in writing.
You also have the right to prohibit the use of your data for direct marketing. If you have given us a consent to send you marketing communications, you may later object such communications in accordance with the instructions we include in the messages.
We always wish to resolve any issues concerning the processing of your personal data directly with you and we are committed to respect all your rights. However, if you are not happy with our data processing practices and how we process your personal data, you have a right to lodge a complaint with a supervisory authority.
10. Log Files
Zero Percent India follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies can be used for collecting the following data, for example IP address, time, browser type, operating system, screen resolution, from where you came to the website (search engine, direct link, etc.), previous visits to the website and pages used.
Website’s own cookies
The website’s own cookies can be used for storing visitor-related data and settings intended for the use of the website, such as username, service login information, language or region preference. The data is used for implementing and customizing the functionality of the website and retaining the visitor’s preferences. These cookies can be essential to the functionality and use of the website.
During navigation, you may receive on your device “third-party” cookies, set by websites or web servers other than the one you are currently visiting. These services allow you to perform, for example, interactions with social networks, or other external platforms. It is possible that, even if the user does not use the service, it collects traffic data relating to the pages in which it is installed.
The installation of cookies and other tracking systems operated by third parties cannot be technically controlled by the site operator, each specific reference is therefore to be considered indicative. For more information, please refer to information on any third-party services:
Google + YouTube
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses a set of cookies to collect information, generate usage statistics, monitor and improve site performance (performance cookies). All information collected through these cookies are aggregated and anonymous, without personal identification of individual visitors.
For more information, or disable this feature, please refer to the following links:
12. Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
13. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.